Shipping & Returns
The total time from order to shipment of items can take up to 2-5 days. Upon receipt of payment, your candle will be hand poured. This process will take at least 1-2 days to allow for creation and drying time. Orders will then be promptly shipped via USPS Priority Mail or UPS. Quoted shipping fees include the cost of packing materials and all orders are packed with extreme care to ensure safe arrival at your home. You will receive an email with your tracking number the day your shipment is released to the carrier.
We always ship to the address on your order unless you indicate otherwise. Please be sure to provide your correct and current shipping address.
RETURN & EXCHANGE POLICY
Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, promotional items included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with free extra product. These ‘extras’ must be included with your return to qualify for a full refund.
Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.